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Most of your calls come from customers you already have.
Plan customers asking for a re-service, new customers asking for a price, agents booking a termite inspection before a closing, and technicians applying for work. Brimeo answers each of them, books the right service into your schedule, and passes anything involving a possible pesticide exposure straight to the right emergency line.
"You sprayed last week and I'm still seeing ants."
I have you on the quarterly plan, last serviced on the 14th. That's inside your guarantee, so I can book a return visit at no charge.
They're mostly along the kitchen window now.
Noted for the technician. Thursday morning or Friday afternoon?
Actions taken
Customer identified from their number — plan and last service read
Re-service booked inside the guarantee window
Written back to FieldRoutes with the customer's description
Live demo
Hear how it handles a pest control call.
The number below is a working agent set up for a pest control company. Ask for a price on quarterly service for a three-bedroom house, say you're an agent who needs a termite inspection before a closing, or ask whether it's safe for your dog to go outside after a treatment. It takes about two minutes, and it's the quickest way to judge whether it would suit your office.
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The short answer
What is an AI receptionist for a pest control company?
An AI receptionist for a pest control company is a voice agent that answers inbound calls, recognizes whether the caller is a plan customer, a new customer, a real estate agent or a job applicant, and handles each accordingly — booking a re-service, quoting from your price list, scheduling an inspection against a closing date, or screening an applicant and booking an interview.
It reads your customer and service records, so a plan customer doesn't have to explain their account, and it writes the booking back into your scheduling system.
It doesn't give advice on pesticide safety, re-entry times or pet safety after a treatment. Those questions go to your licensed staff, and any possible exposure is directed to Poison Control or 911.
By the numbers
What the industry's own figures say
Share of pest control companies that said their growth was limited by not having enough technicians.
Source: NPMA and Specialty Consultants, A Strategic Analysis of the U.S. Structural Pest Control Industry, 2025 edition — survey of 800 company owners and managers.Share of residential service revenue that comes from recurring service. Most of the calls a pest control office takes are from customers already on a plan.
Source: NPMA and Specialty Consultants, 2025.Projected openings for pest control workers each year through 2035. Most states require technicians to be trained and licensed before applying pesticides, so each hire takes time to become productive.
Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025–2035 projections. Median pay $21.75 an hour, May 2025.About these figures
The first two come from the industry's own annual survey, carried out with the National Pest Management Association. The third is federal data. We've stated the source, year and sample for each so you can check them.
What it handles
What it handles for a pest control office
Re-service requests from plan customers
It finds the customer from their number, checks their plan and the date of their last service, and books a re-service within your guarantee window where one applies. If the request falls outside the plan, it says so and offers a paid visit.
Quotes from your price list
For new customers it asks what it needs to price from your structure — property size, the pests involved, one-time or recurring — and gives your published price for the initial service and the plan. Anything that needs an inspection first, such as termites or wildlife, is booked as an inspection.
WDI inspections for property sales
When an agent, buyer or title company calls, it captures the property, the closing date, the loan type if known, and who should receive the report, then books the inspection early enough to meet the closing.
Technician applicant screening
Applicants who call are asked about licensing status and category, driving license and record, availability and travel radius. It then books an interview while they're on the call.
Recognizing the pest before booking
A caller describing wasps by the door, droppings in a pantry or bites in a bedroom needs a different service, technician and appointment length. It books against the right service type and passes the description on without identifying the pest itself.
Bed bug and multi-unit requests
It captures the unit, who is authorising the work, and whether neighbouring units are affected, and sends your preparation instructions so the visit isn't wasted.
Commercial accounts
Restaurants, property managers and facilities contacts are recognized from your records and routed with their account and service schedule attached, including when there's an inspection deadline.
Evenings and weekends
Wasp nests and mice tend to be discovered at home, outside office hours. Calls are answered and booked when they come in.
Call by call
Common calls, and how each is handled
The agent identifies the customer from their number and reads their plan, their last service date and what was treated. If the call falls within your re-service guarantee, it books a return visit at no charge and notes the area where the ants are appearing. If it doesn't, it explains that and offers a regular appointment.
Written backRe-service booked against the plan, with the customer's description and the previous service date on the ticket.
The agent takes the property address, the closing date, the loan type if the agent knows it, and who should receive the report — agent, lender or title company. It books the inspection with enough time to issue the report before closing and confirms the date with the caller. It doesn't comment on what the inspection is likely to find.
Written backWDI inspection booked with the closing date, report recipients and access contact, flagged so the office can track the deadline.
The agent first asks whether anyone has been stung and is having difficulty breathing or swelling around the face or throat. If so, it tells the caller to call 911. Otherwise it asks where the nest is and roughly how big, and books the next available stinging-insect service.
Written backService booked with the nest location and size, and a note if anyone in the household has a known sting allergy.
The agent doesn't answer this. Re-entry and pet safety depend on the product used and its label, and that information sits with your licensed technician. It tells the caller someone from the office will confirm, and routes the question with the service record attached. If the dog is already showing symptoms, it tells the caller to contact their vet or an animal poison control line straight away.
Written backSafety question logged against the most recent service and routed to the office, with the caller's description of any symptoms.
The agent tells the caller to call Poison Control at 800-222-1222, or 911 if the child is having trouble breathing, is unconscious or is having a seizure. It doesn't ask for details first or estimate whether contact was likely. It then alerts your office so a manager can follow up.
Written backPossible exposure logged with the time, the location of the bait station as described, and an alert to the office.
The agent asks whether the property is a house or a unit in a building, whether the caller is the owner or a tenant, and whether neighbouring units are affected. It books an inspection and sends your preparation instructions. It doesn't offer an opinion on whether it's bed bugs.
Written backInspection booked with property type, authorising party and a note on neighbouring units, plus the prep instructions sent by text.
The agent asks whether the applicant holds a pesticide applicator license and in which category, or is willing to obtain one; whether they have a valid driving license and a clean record; which days and hours they can work; and how far they'll travel. It then books an interview for the next available slot.
Written backApplicant record in your hiring system with the screening answers and the interview time.
The agent recognizes the account from the number, reads the service schedule and the last visit, and asks whether there's an inspection coming up. It routes the call to the office with the account details attached, flagged as urgent where a deadline has been mentioned.
Written backService request against the commercial account, with the sighting details and any inspection date.
What it reads and writes in your systems
What it reads
- Customer records: address, plan, service frequency, last service date
- Re-service guarantee terms for each plan
- Your price list for initial and recurring services
- Technician schedules, service areas and appointment lengths by service type
- Commercial accounts and their service schedules
- Open roles and interview availability in your hiring system
What it writes back
- New service bookings and re-service visits
- WDI inspection bookings with closing dates and report recipients
- New customer records
- Safety questions and possible-exposure alerts, routed to the office
- Applicant records and interview bookings
- Notes on the caller's description of the problem
Direct connections and alternatives
| System | What happens |
|---|---|
| FieldRoutes (ServiceTitan), PestPac (WorkWave), Briostack, GorillaDesk, Pocomos | Where API access is available on your plan, the agent reads customer and service records and writes bookings directly. We'll confirm what applies to your account on the first call. |
| Jobber, Housecall Pro | Same approach, for companies running pest control on general field-service software. |
| Hiring — Indeed, CareerPlug, your careers inbox | Applicant records and interviews are written here, separately from customer records. |
| Treatment records and chemical logs | The agent doesn't read or write these. Product, rate and application records are the licensed applicator's responsibility. |
| No integration | Bookings go to a synced calendar and a structured summary is sent to your office. |
The boundary
What it handles, and what it passes to your team
The agent handles
Booking new services, re-services and inspections
Quoting your published initial and recurring prices
Scheduling WDI inspections against closing dates
Recognizing plan and commercial customers
Screening applicants against your criteria
Directing possible exposures to Poison Control or 911
Your team handles
Identifying the pest and choosing the treatment
Pricing anything that needs an inspection first
The inspection and the report
Account changes, cancellations and disputes
Hiring decisions
Following up with the customer afterwards
What the agent won't do
Give advice on pesticide safety. It won't say whether it's safe to re-enter a room, let pets or children outside, or harvest from a garden after a treatment. Those answers depend on the product and its label, and they come from your licensed staff.
Assess a possible exposure. If someone may have been exposed to a pesticide, it gives the Poison Control number, 800-222-1222, or tells the caller to call 911 for breathing difficulty, unconsciousness or seizures. For animals, it directs them to their vet or an animal poison control line.
Identify pests or diagnose an infestation. It records what the caller describes and books the right service. Identification is done on site.
Comment on a WDI inspection outcome. It books the inspection and confirms the date. It won't suggest what the report might say.
Make hiring decisions. It screens against the criteria you set and books interviews.
Claim to be a person. If a caller asks, it says it's an automated assistant.
These boundaries are agreed with you during setup, and every call is recorded and transcribed so you can review them.
Onboarding
Getting set up
Step 1 — Discovery and configuration
We go through your service types and appointment lengths, your price list, your plans and re-service guarantees, your service area, how you handle WDI inspections and report delivery, your commercial accounts, and your hiring criteria. We also agree the wording the agent uses for safety questions and possible exposures, and you approve it before anything goes live. Where possible we listen to recent calls to match how your office already speaks to customers.
Step 2 — Build and test
We connect the agent to your scheduling and hiring systems and test it on a range of calls, including re-service requests, agent inspection requests, pet safety questions, possible exposures and applicant calls. You review the recordings before it takes live calls.
Ongoing — Weekly review
We review transcripts each week and update the agent as your prices, plans, seasons or open roles change.
What to expect in the first three months
Calls are answered, including evenings and weekends. Most owners first notice how their calls divide between existing customers, new enquiries, agents and applicants — a split that's often hard to see when everything goes to one voicemail box.
Adjustments based on real calls: re-service rules clarified, service types and appointment lengths corrected, and the wording of safety responses refined with you.
Enough calls to compare booking rates, re-service volume and applicant-to-interview rates with earlier months. Seasonal patterns will need longer.
Systems it works with
Pest control software
General field service
Hiring
Deliberately not connected
Treatment records · chemical application logs
Your existing phone number, Zapier, Make and other systems with an API. We'll confirm on the first call whether your setup can be connected.
How calls are passed to your team
When a call needs a person, the agent passes on what it has collected so your team doesn't need to ask again.
To your office
- Customer and account, if existing
- Plan and last service date
- The problem, in the caller's words
- Any safety concern raised
- Any deadline mentioned: closing date, health inspection, move-in
To your hiring contact
- License status and category
- Driving license and record
- Availability and travel radius
- Interview time booked
The agent can stay on the line to book any follow-up.
Frequently asked questions
Can it tell a plan customer from a new enquiry?
Yes. It identifies existing customers from their phone number and reads their plan and service history, so they don't need to explain their account.
Does it handle re-service requests?
Yes. It checks the customer's plan and last service date against your guarantee terms and books a re-service where one applies. If the request falls outside the guarantee, it explains that and offers a regular appointment.
Can it book WDI inspections for real estate transactions?
Yes. It captures the property, closing date, loan type if known and report recipients, and books the inspection with time to issue the report before closing.
What does it say if a customer asks whether a treatment is safe for pets or children?
It doesn't answer the question itself. It explains that your licensed staff will confirm, and routes the question to your office with the service record. If an animal is already showing symptoms, it directs the caller to their vet or an animal poison control line.
What happens if someone may have been exposed to a pesticide?
The agent gives the Poison Control number, 800-222-1222, or tells the caller to call 911 if the person is having trouble breathing, is unconscious or is having a seizure. It then alerts your office.
Can it screen technician applicants?
Yes. It asks about licensing, driving record, availability and travel radius, and books an interview on the call. Applicant records go to your hiring system, not your customer records.
Will it quote prices?
It quotes your published prices for services that can be priced without a visit. Termite, wildlife and other work that needs an inspection is booked as an inspection.
Does it make outbound calls?
No. Brimeo answers inbound calls only. Automated outbound calling involves consent and carrier registration requirements, and we've chosen not to offer it.
Does it work with our existing number?
Yes. You can forward calls at all times, after hours, or only when your office doesn't answer.
Can we review what it said?
Yes. Every call is recorded and transcribed, and you have access to all of them.
What happens if it doesn't know the answer?
It says so and passes the caller to your team, with the details it has already collected.
How long does setup take?
Within 3 business days of sending us your details in most cases, including a review of test-call recordings before it takes live calls.
See how it would work for your company.
These boundaries are agreed with you during setup, and every call is recorded and transcribed.